Delivery & Returns
Delivery & Returns
All deliveries must be signed for at the address given during checkout. Your billing address must be present on all orders even if you are shipping to a separate location. Dependant on the Shipping method you select during the checkout process, we aim to deliver within 48 hours to mainland UK on our Standard service and Next working day (orders placed before 1pm) for our Next Day service to mainland UK.
Orders with Free Delivery will be sent on a standard service but you still have the option of a paid next day service.
We aim to deliver within 3-5 working days within Europe and 5-7 days for the rest of the world.
Please note that customs durations vary from country to country and can sometimes take up to 20 days in some places
Whilst every effort is made to ensure a quick and pain free delivery of your goods, there is always a small possibility of delay/loss of goods. Wodable will not be made liable for any delays, losses or costs incurred by a third party used during the delivery process.
Order cancellations are available for any goods that haven't yet left our premises. We will not be able to cancel any orders beyond that point
- The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods.
- The levels and thresholds of charges vary from country to country. See guidance from the European Commission .
Any unclaimed orders due to unpaid import taxes will receive a credit once they are returned to us. Alternatively refunds can be processed minus a 10% handling fee. Shipping cost for these orders will not be refunded.
Returns will be limited to 7 days after the delivery date. All returns must be received in it's original packaging and in a resalable condition with any accompanying items.
Underwear and sock products can only be returned if unworn and in their original packaging.
Size exchanges will not be accepted after 7 days
Postage cost is non refundable and a repeat cost will be charged on any exchanges.
If any returns are made due to damage/missing parts, will offer a replacement for the item or a refund if no replacements are available
Please send all returns to:
Unit 9 Craftsmans Square
Temple Farm Estate
Southend On Sea